FAQ
FAQ
If your question isn't listed here, please contact us.
Our customer service is available on weekdays from 8:00 AM to 8:00 PM. Info@xtreme-store.nl
SHIPPING COSTS & DELIVERY TIME
1.1 What are the shipping costs?
For orders in the Netherlands, Belgium, Luxembourg & Germany:
Netherlands & Belgium: Delivery time 1-2 working days.
Germany & Luxembourg: Delivery time 2-3 working days.
Other EU countries: Delivery time 2-5 working days.
For orders in the Netherlands, Belgium, Luxembourg & Germany:
- Free shipping on orders of €300 or more .
- Netherlands: €6.95
- Belgium: €12.95
- Germany & Luxembourg: €12.95
Netherlands & Belgium: Delivery time 1-2 working days.
Germany & Luxembourg: Delivery time 2-3 working days.
Other EU countries: Delivery time 2-5 working days.
PAYMENTS
2.1. What payment methods are accepted?
Credit cards, iDeal, Bancontact, Apple Pay, Google Pay, Klarna, PayPal, Shop Pay, etc.
2.2. Is it safe to make online payments on this webshop?
Yes, we use SSL encryption and comply with all international security standards.
Credit cards, iDeal, Bancontact, Apple Pay, Google Pay, Klarna, PayPal, Shop Pay, etc.
2.2. Is it safe to make online payments on this webshop?
Yes, we use SSL encryption and comply with all international security standards.
RETURNS & EXCHANGES
3.1 What is the return policy?
You can return an item within 30 days of receipt. Return shipping costs are your responsibility.
3.2 How can I return an item?
Use our returns portal and follow the instructions.
You can return an item within 30 days of receipt. Return shipping costs are your responsibility.
3.2 How can I return an item?
Use our returns portal and follow the instructions.
ACCOUNT & PRIVACY
4.1 How do I create an account?
Click on the account icon in the menu bar and follow the steps.
4.2 How can I change my details?
Log into your account and go to 'Account details'.
Click on the account icon in the menu bar and follow the steps.
4.2 How can I change my details?
Log into your account and go to 'Account details'.
ORDERS
5.1 How do I use a discount code?
Enter the code on the checkout page.
5.2 Can I cancel an order?
Please contact our customer service as soon as possible info@xtreme-store.nl.
Enter the code on the checkout page.
5.2 Can I cancel an order?
Please contact our customer service as soon as possible info@xtreme-store.nl.
WE ARE READY FOR YOU
CONTACT US
Problems, questions, or need help? Our team is always ready to help. Contact us and we'll be happy to help!
